How it Works
Are there any extra charges on the prices quoted?
How accurate are the prices displayed on the website?
How much are the duties and taxes?
Why does the delivery time not show?
In what currency are the estimates?
Who pays for the customs fees?
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How do I change my login email address?
Do you provide volume discounts?
I'm having trouble logging in. What do I do?
If I'm not a company, can I sign up for your services?
Can I set up standard settings for shipping my packages so I don’t have to enter the information in all the time?
How do I add other users to my account?
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The driver hasn't shown up yet to pick up my package(s).
How do I cancel a pickup request?
Is there a cost to scheduling a pickup?
The driver didn't show up yesterday to pick up my package(s).
Can I save the pickup fee by dropping off my package(s)?
I want to schedule a pickup but it says you must first choose a shipment. What do I do?
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Reasons for Export / Purpose of Shipment
Can I ship dangerous goods with Secureship?
How do I create a return shipment?
How come there are no shipping options available (or missing options)?
Common export documents and their purpose
What do I do if I have trouble printing?
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How can you offer such a big savings?
What does it cost to use Secureship?
Do the prices displayed include any taxes such as HST or GST?
How do I Contact Secureship?
Who can use the shipping services provided by Secureship?
Is your service secure and reliable?
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When do I get invoiced or charged for the shipment(s) I have created?
Why do I see a charge under $5 on my credit card?
Where can I find my bill?
Can I bill a shipment to one credit card?
Why do I see a $100 charge on my credit card?
Will I be charged for a shipment I have created but never sent out?
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I'm being told that the Tax ID number is either missing, invalid or inactive. What do I do?
What is a Tax ID number and when is it needed?
Does the cost shown include customs clearance or brokerage fees?
Who is the customs broker for my shipment
Can I choose my own broker?
Can I change the service level of my shipment once it is in transit?
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How it Works
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