Support
Estimate
- ★ Are there any extra charges on the prices quoted?
- ★ How accurate are the prices displayed on the website?
- How much are the duties and taxes?
- Why does the delivery time not show?
- In what currency are the estimates?
- Who pays for the customs fees?
Account
- How do I change my login email address?
- Do you provide volume discounts?
- I'm having trouble logging in. What do I do?
- If I'm not a company, can I sign up for your services?
- Can I set up standard settings for shipping my packages so I don’t have to enter the information in all the time?
- How do I add other users to my account?
Scheduling Pickup
- ★ The driver hasn't shown up yet to pick up my package(s).
- ★ How do I cancel a pickup request?
- ★ Is there a cost to scheduling a pickup?
- The driver didn't show up yesterday to pick up my package(s).
- Can I save the pickup fee by dropping off my package(s)?
- I want to schedule a pickup but it says you must first choose a shipment. What do I do?
Shipping
- Reasons for Export / Purpose of Shipment
- Can I ship dangerous goods with Secureship?
- How do I create a return shipment?
- How come there are no shipping options available (or missing options)?
- Common export documents and their purpose
- What do I do if I have trouble printing?
Overview
- ★ How can you offer such a big savings?
- ★ What does it cost to use Secureship?
- ★ Do the prices displayed include any taxes such as HST or GST?
- How do I Contact Secureship?
- Who can use the shipping services provided by Secureship?
- Is your service secure and reliable?
Billing
- ★ When do I get invoiced or charged for the shipment(s) I have created?
- Why do I see a charge under $5 on my credit card?
- Where can I find my bill?
- Can I bill a shipment to one credit card?
- Why do I see a $100 charge on my credit card?
- Will I be charged for a shipment I have created but never sent out?
Carrier
- I'm being told that the Tax ID number is either missing, invalid or inactive. What do I do?
- What is a Tax ID number and when is it needed?
- Does the cost shown include customs clearance or brokerage fees?
- Who is the customs broker for my shipment
- Can I choose my own broker?
- Can I change the service level of my shipment once it is in transit?
Integrations
- ★ BigCommerce Shipping Integration
- ★ API Shipping Integration
- ★ Shopify Shipping Integration
- ★ Ebay Shipping Integration
- ★ WooCommerce Shipping Integration
- ★ Etsy Shipping Integration
© 2007-2016 Secureship Inc. - An Easier Way to Ship