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I'm being told that the Tax ID number is either missing, invalid or inactive. What do I do?
What is a Tax ID number and when is it needed?
Does the cost shown include customs clearance or brokerage fees?
Who is the customs broker for my shipment
Can I choose my own broker?
Can I change the service level of my shipment once it is in transit?
My package is late and hasn't been delivered
When will my package(s) get delivered?
My package is missing some of its contents. What do I do?
My package was delivered damaged (or possibly damaged). What do I do?
I think my package is lost. What do I do?
Where can I drop off my package?
Can I keep my existing accounts with my current carriers?
What is the Carrier's Contact information?
What carriers and services are available to me through Secureship?
Who do I call when I have a problem with my shipment?
How do I use my own UPS account number within Secureship?
How do I use my own FedEx account number within Secureship?
How do I use my own Canadapost account number within Secureship?
How do I use my own Purolator account number within Secureship?
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